Customer Service Week: Apeks Microfinance Bank Celebrates Loyal Customers


In commemoration of the 2021 World Customer Service Week, Apeks Microfinance Bank, Ilorin, on Tuesday, awarded some of its customers in appreciation of their loyalty and contributions to the growth of the bank.

Customer Service Week is an international event marked annually during the first full week in October and this year’s theme ‘Power of Service’ highlights the importance of customer service and of the people who serve and support customers on a daily basis.

The Chairman, Board of Directors, Apeks Microfinance Bank, Mallam Yusuf Olaolu Ali, SAN, who presented awards to the customers, appreciated them for their loyalty and patronage over the years, noting that their patronage was responsible for the continued existence of the bank.

Ali assured that the financial institution would continue to uphold its core values of accountability, professionalism, excellence, knowledge and skills. He noted that the bank was interested in the success and growth of its customers and would continue to support them.

Earlier in his address, the acting Managing Director/CEO of Apeks Microfinance Bank, Mr Abdulwahab Oyelade said the “bank takes much delight in the patronage of its customers and we will continue to offer you best customer service.”

Oyelade urged existing customers of the bank to invite more people to the bank by telling them their experience with the bank. “We are committed to providing products and services that meet the current and future financial needs of our customers,” he added.

Also speaking, the Head, Financial Control and Banking at the financial institution, Mr Yomi Bejide, said the bank fully understands the importance of customers and this informed the decision of the bank’s management  to celebrate and award customers who have been with the bank since it started operations in April, 2008.

The bank’s customers that were awarded include Mr Paul Ikemezie, owner of Food & Nuts, Ilorin, Mr Abdulkareem Olanrewaju, Mrs Elizabeth Adejumo, Mrs Sherifat Lawanson, Alhaja Abefe Idiat Shola, Mr Segun Oladokun, CEO Divine Cake Eatery, and Mrs Taiye Abdulraheem.

Speaking on behalf of other awardees, Mr Paul Ikemezie thanked the management of Apeks Microfinance Bank for honouring them and prayed that the bank will continue to grow and flourish.

He said further: “I have been doing business for the past 20 years. I know some microfinance banks that have come up, defrauded customers and vanished. But Apeks microfinance bank has proven to be different; the bank is reliable and trustworthy. I do not have any regret or panic doing business with them. I will invite more people to patronize the bank.”

Apeks microfinance bank commenced operations on 1 April, 2008 and has amongst its objectives, to provide a wide range of financial services to a substantial and diversified customer-base that includes low income earners and households, lowered entrepreneurs, the under banked and high networth individuals (HNIs) among others.

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